Domino's Pizza

brittney Nazarian a month ago

This is the second delivery in a row from this Domino’s where our order was incorrect. This time we ordered two large pizzas, and one arrived missing two of the three toppings we paid extra for. What was even more frustrating than the mistake was how it was handled. Customer service only offered to refund the cost of the missing toppings (about $1), despite the pizza being made incorrectly. There was no offer to refund or credit the incorrect pizza, and no consideration given to the $4.99 delivery fee we paid to have the order delivered correctly in the first place. Mistakes happen, but good customer service means making it right when they do. Unfortunately, this location seems more interested in minimizing refunds than taking care of customers. After two incorrect deliveries in a row, we’ll be ordering elsewhere.

Samwise Gamgee a month ago

They always do a great job with my pizza! For all the people complaining about the service, I don't think the staff have ever been mean to me. They usually just look tired, and frankly I can't be mad at them for that.

Elaina Guidry 3 months ago

Worst customer service experience ever. I ordered delivery online through the app, like I have many times. Never had any issues before. It says it was delivered and I hadn’t received it. I call the store, and the man on the phone told me that it’s “company policy” that if you don’t answer the drivers call when they are 1-2 blocks away, they will take it back to the store. I’m confused on how answering a phone call correlates with delivery, when the delivery driver wasn’t even at my complex. I asked him where this policy was stated. He said in his store…. am I in your store to see your “company policy”? If it’s a “standard policy”, shouldn’t it be stated EVERYWHERE on your website? Got told by the man on the phone that i “need to take accountability for not putting in the right phone number”, when the delivery driver didn’t even come to my complex at all!!! I was waiting for him at the front for an HOUR. Finally, after an hour and 12 minutes, they delivered my cold pizza. Y’all need to really rethink the people you are putting on these phones and dealing with customers, because this was the worst experience I’ve ever had and will not be going back.

Kevin Wang a year ago

Stingy location I wish they’d give more than a light sprinkle of toppings and dabbing of sauce. Their covered boneless wings could be renamed covered breading - barely any chicken at all.

Jacob Andrew 5 months ago

We love Domino's Pizza but at this particular location my daughter had to go potty really bad and I asked if we could kindly use their potty but got the ruthless downtown "we don't care who you are, we won't let you use our restroom" line. I repeated that it was for my daughter but the young man said and I quote "I don't care". Obviously the workers don't get trained on proper customer service and ha e no respect for their elders or have any empathy towards children. Unbelievable and very upsetting.