Domino's Pizza

Kelli Johnson 4 months ago

We’ve ordered from this Domino’s location at Ella & 43rd in Houston almost every week and have always enjoyed it — which makes this experience especially disappointing. Our recent order included two pizzas that were delivered on time. One was fine, but the other arrived damaged and appeared to have been eaten from. Several slices were missing toppings - which were clearly removed. It was unsanitary and unacceptable. I called the store expecting at minimum an apology and an offer to look at the photo I took (with timestamp). I remained polite throughout the call, but instead was essentially told I was mistaken and they were not interested in seeing the photo or doing ANYTHING to help me as their customer. A few days later I stopped by to speak with the manager in person, hoping to resolve it. Unfortunately, that interaction was even less professional. This is actually the first negative review I’ve written in 50 years — normally I would let something go — but this was about basic customer service and accountability. We genuinely liked this location and ordered often, which makes it disappointing that we won’t be returning.

Amber 9 months ago

Aj has taken a few of my orders is such a pleasure to work with!! Very patient with a good attitude. Even called back to make sure I got my order correct. He’s gone above and beyond more than once and I really appreciate the small things. The food is always hot and fresh every time I order. I even got to try the new cinnamon bites super yummy! The place is clean when I have gone inside. Thank you! ☺️

Yessica 3 months ago

I recently ordered from this location for delivery. The food was disappointing. The pizzas were dry and stale as if the dough was left on the rack for a while. I bit into the crust and it was hard. They also forgot to add garlic oil on the crust. The only good thing about the order was the cheesy bread. I had previously ordered from this location and wanted to give them a second chance but it was as disappointing as the last time.

sam sabti 4 months ago

Every time I make in order they sent it wrong. Not one time multiple times. Sometimes they give a feee pizza for next time. Just please pay attention to the orders. Today I did carry on and boom the forgot to make it. Last time happened the same. I never give them a bad review but this time I decided to do so. Please fix this issue

Greg Barker 4 months ago

Sometimes not as well done as I would like when I order well done. Most of the time the toppings aren’t uniform, at all. Sometimes not delivered as quick as I would like. Still delicious and kind of amazing for the price. I would reallllly like all the toppings I paid for on EVERY slice though!