Domino's Pizza

Virginia Cerda a month ago

Pizza was delivered hot by a very nice gentleman. Pizza looked delicious. But I must say it was the worst pizza I ever had in my adult life. The worst! It tasted as if I had been delivered a prop. No taste what so ever. Hard to bite into. The crust seemed frozen over 3 times. Absolutely the worst. Root beer was great!

J O a year ago

I arrived at Domino's at approximately 0635PM. I successfully submitted my order at 0644PM and waited in my car for my order. After 30 minutes I realized my order had not progressed and was still in "preparing." I then proceeded to get off my car and told the man(young guy, tall, white complected, with no sense of urgency) "it's been 30 minutes and my order has not moved at all. At this rate, it won't be anywhere close to being done at the expected time. I just want to make sure there's nothing wrong with my order." "He replied, "the estimated time is wrong sometimes. Do you want me to cancel your order or do you still want it?" At this point his professionalism and customer service skills went straight out the window with that response. Why, as a loyal, hungry customer, who's already waited 30 minutes with my order not moving at all...want to cancel my order? I'm sorry, but I've worked in fast food customer service jobs and that is not how or what you say to a loyal customer when resolving an issue. Despite his response and nonchalant attitude I told him, "Of course I still want my order. Also, can I please get your name because I plan to make a review and call corporate about this?" In which he replied, "Sorry, I can't do that." In order to keep the peace and not explode with the horrible customer service I was already receiving from this Dominoes, "I said okay." And headed back to my car to wait. My order did not move until 0722PM. That is approximately 40 minutes of "prepping." What made me more frustrated was the fact while waiting in my car, the delivery drivers came back and forth picking up pizzas, but mine was in "prep". I even saw one driver pick up an order, leave, and came back for another, left again all why I was waiting in my car. That's is plain ridiculous! My money is just as good as any other customers, regardless if it's pick up or delivery. Unprofessional. After all this, my order was finally done at 0730PM(horribly done and in a rush). Despite being very upset, I went inside, got my pizzas, said nothing else to anyone and just left. I immediately inspected my pizzas before driving away. The pan pizza was atrocious, bland, not enough cheese, more tomatoe sauce than anything(will post pictures). The Alfredo pizza was extremely greasy, UNCUT, and mildly burned. Instead of exploding and walking back inside the store, I gave up and drove back home. The pizzas went straight into the trash. I've also added my order history to prove I come here about 6 to 8 times in a span of 2 months to prove I'm a frequent customer. 40 minutes to "prep" my pizza, and 8 RUSHED minutes later it was handed to me. That means my order was done in less than 8 minutes. I'm sorry, but the math ain't mathing. There was obviously no love, passion, or pride put into my pizzas. Before I forget, they tried changing the estimated time at the end to make it seem like my expectations were met, but that is very much false because I took a screenshots of the original estimated time. If I had placed my order in the beginning and it said, "45 minutes to 65 minutes wait time" that would be fine because it's letting me know ahead of time, but that was not the case here. Estimated time was 27-37 minutes at max. And the worst part, I didn't get an initial apology when I went inside the first time to complain why my order hadn't moved for 40 minutes. I also did not get offered a complimentary pizza, coupon, discount, or anything to show that they greatly apologize for this horrible service and food. This is why I've taken the time to write this long review(despite still not eating anything because the pizza went in the trash), in hopes Domino's makes it right and this never happens to another loyal customer. I will also, follow up with cooperate with my report on Monday, to see if they can help me and apologize for this very upsetting experience by one of their stores.

David Sanchez 8 months ago

Nto sure why its so low rated, ive had nothint but great experiences with this Dominos! Just look at this pizza!! Literally looks like the perfect pizza from a cartoon!! The teenage mutant ninja turtles would devour this up!!

Monica Alvarez 6 months ago

If I could give 0 stars I would. They suckkkkk they leave you on hold for so long and on top of that they don't fulfill your order, you ask for pepperoni and they give you plain cheese. Shitty service when picking up as well like if you owe them something in life AVOID AVOID AVOID

McKnight a year ago

This pizza was horrible!!!! It was like biting into rubber!!!! We usually enjoy eating dominos pizza but I will never again order from this location I'm completely disappointed!!!!