Domino's Pizza

Desiree Nelson 10 months ago

Call center... TERRIBLE Customer service... They tried but could've kept the short temper, displayed by the so called manager. I ordered a large pepperoni pizza with extra cheese and extra marinara and a sausage pasta bake with extra marinara. They have me a large, extra pepperoni pizza and a sausage pizza. After verifying 4 times with the call center, they still managed to get my name and order wrong. I called the store, they said I had to call the 800 number. I did that, and they said that I was supposed to call the store. I called the store back again and the manager started out saying "ma'am I don't know what what to tell you because I gave you the sausage pizza for free"... I told him no, I'm calling about the pepperoni pizza that I have. It has NO SAUCE on it at all. I was upset with his reply because he made it seem as if he was doing me a favor because he was giving me the free sausage pizza, he wasn't doing me any favor. I honestly don't like a sausage pizza so he did me no favors at all. What I would've preferred was my money back... All of it, because I was dissatisfied 100%. The only thing that I ate was the pasta bake. Everything else I threw in the trash because I didn't want it. And they could have kept that half effort of customer service that they gave me. They did me no favors!

Jahari Smith a month ago

Certainly! Here’s a review based on your experience at Domino's Pizza: ​ I had a very disappointing experience with Domino's Pizza recently. The lack of professionalism and customer service was evident from the start. The staff seemed inexperienced and unwilling to help with my concerns. After a frustrating conversation, I was abruptly hung up on, which left me feeling disrespected as a customer. To make matters worse, when I asked for the name of the manager, my request was refused without any explanation. It's disheartening to see such a lack of accountability and support. I hope Domino's can improve its customer service in the future. ​

Brandon moore a year ago

Domino’s boxes say “you can’t go wrong “YES! Domino’s can go wrong. I believe this pizza based off of my pizza tracker had either been sitting over an hour or in the drivers possession over an hour before delivery. The first pizza was hard as a rock. I could pick it up with one hand. THE ENTIRE PIZZA! The second pizza looked as if somebody put their fist through it and smashed in the box. The bread bites had dried grease all over the box and was equivalent to a loaf of brick. This food was not edible! I will not be returning to this Domino and I encourage other people to do the same. Our food was cold to the touch. Once we noticed that our pizza left the store, we waited for about 40 minutes. Then we received another phone call stating our pizza was on the way. We contacted the manager and told her we have been waiting an hour on our pizza. The manager said the tracker was not accurate, blaming it on a technical issue. She stated our pizza should be there within 10 to 15 minutes and the driver just left. The driver arrived in a crusty minivan and poorly dressed for someone that handles food/ deliveries. Once the exchange was made I went into my home and opened my families meal to this disgusting mess. I called the store Demanded my money back. I told them they could come pick up their pizza. It’s at the bottom of my steps and that they can give me a refund Receipt because we were not going to be eating the garbage serve anymore. Stay away, you have been Warned!

Elijah Moore a year ago

Saturday night, I get your busy. Does that justify not cutting the pizza. No. Our order was just bad... the dough was super chewy and completely unlike anything we have had there before. Pizza here at the Fowler location used to be awesome, and I raved about how this was the best Domino's I've ever been to. Now; not so much, and that's a shame.

Jamie henderson a year ago

Lately whenever we pick up from this location the order isn’t ready like the app says it will be and the quality isn’t great but this time tonight one of the pizzas looked like it was missing half the cheese, all the pepperoni was on the edge of the pizza and it was cut funny and it looked like something rectangular was dropped on the pizza. By the looks of the reviews nothing is done to resolve quality control issues. There’s no excuse for why pizza keep getting sent out of the store the way they have been. My husband took the pizza back up the store and the manager Nislade was terrible and rude. Tried saying the spot was a bubble. (I’ve Never seen a rectangle bubble before). She refused to apologize or take any responsibility for the issue.