Domino's Pizza

Takia Johnson 3 months ago

I am writing to formally express my dissatisfaction with the level of service I recently received from my local Domino’s store. Over the course of two days, I attempted multiple times to contact the store regarding a delivery inquiry and to confirm an order I placed through the app. Unfortunately, each time I called, I was met with unprofessional behavior, including being hung up on by employees on several occasions. This made it extremely difficult to get even basic information about my order. The order in question was a large one, consisting of six pizzas and three dessert items, so it was important for me to confirm the details and ensure everything was handled correctly. Instead, I was left frustrated and without assistance. As a store manager for a major retailer, I understand the importance of customer service and professionalism. The experience I had does not reflect the standard of service I would expect from a company like Domino’s, nor does it align with what I know to be the brand’s core values. I would appreciate the opportunity to speak with a member of management regarding this matter and to address the behavior of the staff involved. I hope that appropriate steps can be taken to ensure this does not happen to other customers in the future. The photo attached was the reason I was calling back to because it was an order from a different state attached to my phony number and the Spanish lady told me to get off the phone with her or my order was gonna be late smh

Brandon Hernandez 4 months ago

First of all we spent 30 something minutes trying to place an order in the system wouldn't let us until we finally downloaded the app and it went through. Even though How to make it a cash payment I called the store to inform them to bring enough change because it wouldn't let me do a card payment In the employee was extremely rude and disrespectful in a way where I would never want to order from Domino's again after this experience.

The Reviewer 3 years ago

I ordered delivery, and even with a broken foot I happily agreed to meet the driver at the front of the building, rather than him having to come upstairs. But instead, the delivery driver James, chose to sit in the car, asked me to walk to his car or rather limp, and handed me my food through his car window. His call before hand to let me know he was pulling up was alarming in tone rather than customer service oriented. To top the experience off, I open the boxes to find my chocolate lava cakes smashed in a corner and my pizza cold. I’ve called the store to get assistance from a manager, but told there is no manager on duty and will not be for a few hours. I made sure to ask if the driver was disabled before making my complaint, and was informed that they do not have a disabled driver that is required to stay in the car during deliveries. Inconvenienced by time money and the lack of customer service that I have received, not to mention the most important thing, the food.

Lumel Robinson 8 months ago

I always come here. Food delicious and on point. I love my wings bone in cooked extra hard they actually put my wings through the oven like 5 or 6 times for me. Great dominos location.

M B Delissaint 5 years ago

**UPDATE 1-8-2021** They let me down. This is one is usually one of my fav pizza spots. Tonight they let me down. I ordered a pizza at 6:14 PM, I received it at 7:28. I called to inquire about the pizza at 7:11. Was told the wait time on the website may not be accurate & that I need to call the store. How would I know that? Never had an issue before. I asked for compensation for my inconvenience, I was on hold for 30 min! I stayed on just to see how long they would leave me on there. Pizzas were overcooked also.*** Had a great pickup experience here.