Domino's Pizza

Carlos Eduardo Da Costa 6 months ago

I waited 50 minutes after the order was marked as “delivered.” The pizza arrived cold and had barely any toppings. What made the situation worse is that after it was marked delivered, I stood in the lobby for 34 minutes waiting. When I finally called, the employee told me the order was “on time” — simply because their usual delivery time is over an hour. That is unacceptable and extremely unprofessional. This experience was very disappointing and does not reflect the service standards customers should expect. $40 after fees, delivery charges and tips, just to because they want to do the bonus, no matter what! UNBELIEVABLE!

Dawn Smith 5 months ago

I would like to acknowledge the team for their outstanding customer service skills. The other night,I ordered a pizza from Domino's. Unfortunately, the deliver took a very long time. When , I called the store the manager was professional and acknowledge " my delivery did not meet the Domino's standard . I don't have his name but he was very sincere with improving my experience with his store. Although, the store was experiencing delivery hurdles the manager kept his composure and immediately went to problem solving mode. He issued me a store credit. A few days later I used the credit and the pizza was hot and yummy,

Josettah Ray a year ago

Not the experience I expected from Domino's. I'm usually a loyal Domino's customer and have had great service in the past, but unfortunately, this recent experience was disappointing. I placed my order around 9:15 PM and didn’t receive my food until 10:36 PM. The app indicated that the driver left the store at 9:45 PM, and since I live only six minutes away (near a university), I was surprised by the delay. At one point, the app said the driver was just one minute away, so I waited by the door. After 20 minutes with no delivery, I called the store twice for updates. I finally got through at 10:07 PM and was told the driver was nearby and would call me soon. I waited again, and after another 15 minutes, I called back. This time, I was told the driver was on campus and again reassured I would be contacted. I asked if the app might be malfunctioning, and the person on the phone seemed frustrated and confirmed there was an issue, promising the driver would arrive shortly. When the order finally arrived at 10:36 PM, the pizza was only lukewarm, and the cheese wasn't melted — it clearly hadn’t been freshly made. I appreciate that the app offered a small concession for the delay, but the lack of timely communication and the poor quality of the food were frustrating. I hope this feedback helps improve service going forward. I know mistakes happen, but clear communication and fresh food should always be a priority.

Ashley Jones 3 months ago

I don’t know who took over as far as leadership but they made a lot of budget cuts. They don’t have napkins for paying customers for take out or delivery.They don’t have plastic or paper bags, they don’t have paper plates for you to dine in but have dine in seats, also they don’t have parmesan cheese packs or red pepper packs and they often mess up my order if I order more than 2things. As a loyal customer I can honestly say in the last year /year in a half the service sucks.Juan is the only pleasant employee.Please do better Dominos.!

Momlgfbfbt Mom 5 months ago

I really wish this wasn’t my neighborhood dominos. EVERYTIME I go the food looks like shit. I don’t know why I keep going back lol