Domino's Pizza

Charlie Trum 3 weeks ago

Ordered a pizza. Spent longer than needed in “quality check” or whatever they call it considering it’s just a pizza. Turns out they didn’t quality check it. Wrong pretty much everything. And 15 minutes later than the time they said. Ruined the surprise, ruined the night. And how did they offer to make it right? 20% off the next order. Like there’ll be a next order…

Ana Sophia Hernandez 8 months ago

I order my pizza online on mobile app around 9:00pm 20 min later said it was delivered. Never received my pizza so I checked outside to see maybe they put it somewhere else but no. I called the store the first person to pick up did not understand what I was saying and passed me onto a second person they were talking to the driver and said they would be here in 5 min I said okay thank you. I waited around 20 min no pizza or call from anyone then I called and asked again for an update because it’s been almost an hour now and i assumed my pizza was lost and cold. I called for a second time they said the driver is 7 min away and all I could hear in the background was a lot of yelling and argument from either customer or employee. I waited another 15 min no pizza. Then my driver finally got here and I revived the wrong drink and pizza was cold and dry. I called again to ask if I could get a refund they offered me a new pizza and drink and Iv waited 30 min now. I was super patient and was respectful and understanding over the phone however the service, food, and overall experience with this dominos was not good what’s so ever. Almost an hour later update: I called at 10:09pm asking for a new pizza and my correct drink which was an orange fanta. It’s currently 11:11pm I have not received anything yet so I called and the driver who handed me my phone was completely rude and disrespectful saying “why do you lie I gave you your food why are you lying” I assured the driver I received my pizza cold and the wrong drink which was a Coca Cola (me and my guest can not drink Coca Cola) I explained to him I can send them a picture of the drink I received the driver stayed silent and then said why are you lying once again and the tone was very out of place and hung up on me. I called again now this is my 5th time calling dominos. The women I have been talking to ask me why the driver is saying he gave me Fanta and why I am saying he did not. I ultimately do not want me pizza or drink because it’s been almost 2 hours now since I originally ordered my pizza and drink and would like a refund but the driver is still arguing saying I lied and he did give me Fanta. I tell the women once again I can send you a picture of the drink because it is still in the dominos bag and it is unopened. She said she can send me a new drink next time I order. I explain I do not want a new order or a new drink I want a refund because my guest have already left and it is already 2 hours past the time I ordered my food. She said I will be getting my refund in 24hrs. I completely undertaken being 10-15 min late but it’s been 2hours if this back and forth calling and asking in my order and once I get my order it’s wrong and cold so I kindly ask for a new one or a refund they offer me a new drink and pizza I accept then nothing happens then I get told I am lying which I have no need to do over a $2 drink so i ultimately let them know how rude they are being and I would like a refund because I will not longer be ordering pizza from them. Here is the drink proof and my order proof.

Eloness R 9 months ago

Ordered a pizza once and it was great. Ordered again a week later and the pizza never came. Called the store, was told they would talk to the driver and call back, but they didn't call back. When I called again they said it was delivered. I asked to confirm and made sure they had the right address, but still no pizza. Asked for another or refund and was told to wait and talk to the driver directly?? Disappointed and hungry :( Edit: ordered another pizza (accidentally from the same place) and a different delivery driver got the right place and delivered both pizzas. Changing to 2 stars since they did (eventually) give what I paid for

Amber Frederickson 8 months ago

DO NOT ORDER FROM THIS LOCATION WHATEVER YOU DO!!! THEY DO NOT CARE! They're so unprofessional ! Placed an order for work meeting at 12:00 noon stating it would be delivered at 12:22 pm then no response from the store and the delivery time kept being pushed out and pushed out now it's been approximately an hour and 20 minutes from the original time it was supposed to be delivered which means the food has been sitting in Omar's car for over an hour. When we called to find out what was going on the man pretended not to speak english and hung up! Gross NO THANK YOU!!!!

P C 8 months ago

Worst dominos I have ever stepped foot into in my life. Lady would not give me a price list and said “I can just tell you, I know them” asked for a small pizza. Told me were out of small so then had to pay for a medium. Waited 15 mins while I watched 3 people walk around in circles whilst another person was unloading a truck with stock making a heap of noise. Watched another customer come back as they forgot his wings to them afterwards that prompted me to ask where my order was up to and they hadn’t even started it. Got a refund and walked out. What a waste of time.