Domino's Pizza

sandee fonseca 9 months ago

I am writing to express my disappointment with the service I received at Domino’s during my recent visit. When I asked for prices, the female employee assisting me became visibly irritated and walked away mid-conversation. Another employee stepped in to continue the order, and his expression alone suggested that he was aware of how inappropriate her behavior had been. I explained to him that I am hard of hearing, which made her abruptness and lack of patience especially difficult and upsetting to experience. Following this, I spoke with Victor, the manager, and explained the situation in detail. I also shared that my order total was $67.57 for two large pizzas and a 16-piece wings, which is hard-earned money that I willingly chose to spend at this restaurant. Victor offered what I can only describe as a partial or reluctant apology. He excused the behavior by saying “everyone has bad situations” and added that employees are trained to step away if they cannot handle a customer. This explanation implied that I had been rude or difficult, which was not the case. My only request was to know the prices, and I expected the basic courtesy of patience while asking. I made it clear that I did not need the employee to smile or wish me a good day—but patience and respectful communication are the minimum expectations for customer service. Employees cannot know what type of day a customer has had, and dismissive behavior only adds to someone’s frustration. Adding to my disappointment, I had specifically ordered extra cheese on the pizzas yet the pizzas I received did not reflect that request. This suggests a lack of follow-through and attention to detail in preparing my order, which only compounded the poor experience. I asked Victor to look at the pizzas and tell me if they seemed to have extra cheese. He confirmed they didn't, and told his staff to redo them. Overall, the entire interaction left me feeling disregarded as a customer. Instead of being valued, I was made to feel as though I had caused the issue, when in fact I was only seeking clear information and respectful service. For the amount I paid, I expected far better treatment and quality. I strongly encourage improved training in patience and professionalism, especially for staff members working directly with customers.

Danny 8 months ago

Dont waste your money, Instead of ordering from this dominos, order from another dominos. I ordered a 5 topping large pizza and look at the pizza that arrived. They are afraid to put pizza ingredients in the normal amount. $30 pizza

Tuwanda C 5 months ago

I get the hand toss pan pizza. Their chicken actually looks like chicken and has seasoning on it.So good!

Morgan James (The Mackenz) 5 months ago

Ordered a Large Spicy Chicken Ranch Pizza for $7.99. The special coupons on the Dominoes app are incredible and fun to use. The employees were so friendly and understanding of our walk in carryout order on the app. I can't wait to try out the new flavors and items that show up and download on the app. Yes, Dominoes! Thanks for being Los Angeles favorite pizza chain.

Mr Johnson 8 months ago

I Order two pizzas from this location with Sausage and pepperoni I’m Allergic to mushroom but they also put them on there too I’m so glad I took a good look at what I was about to eat called and they brought me two more pizzas with the same problem seems like they just throw toppings everywhere all over my pizza. Dear dominoes you have to do better!!!