Domino's Pizza

Sam Gamble 2 months ago

this location is responsible for the single worst food ordering experience i’ve ever had. hope you guys up at corporate like a long read :) so i’m staying in chicago for the weekend and as a typical human being does after a long day of traveling does, i decide to order a pizza. although little did i know that ordering this pizza would completely derail my entire night. first off, the pizza arrived around 10 minutes late because the driver, according to the tracker, parked his car for a bit on their way to deliver my order. the driver eventually dropped off my order at my hotel, but when i went to grab it, my order was completely wrong. first off, the pizza was a plain cheese when i had ordered one with ham and bacon on it. second, the breadsticks i ordered were nowhere to be seen. i decided to call the store to explain the situation, but they hung up on me. i tried calling again, and again but they just kept hanging up on me. finally i got through and the manager? told me he would make a new pizza…a whole hour after i ordered it. another hour passed, and i decided to call again just to check up on things, but this time i was put on hold by another team member. i waited for about 30 minutes before hanging up and trying again. i wasn’t able to get through until another 30 minutes passed. it had now been 3 hours since i ordered my pizza, and i was very hungry. turns out they never even started making my pizza and they said that they were gonna start on it right then. i then asked how long it would take them to make the pizza and deliver it, and they said it would take about 30-45 minutes. and so, i decided to give them one more chance, but unfortunately 45 minutes passed and still no pizza. i called the store one more time and asked for a refund. they were hesitant at first saying that the pizza was out of the oven, but how was i supposed to know for sure? i then told them that i had waited 4 hours, and would rather use the money to get some other food and they told me they’d cancel the order and that the refund would hit my account tomorrow. avoid this location at all costs. they will waste your time and money, and they do not care at all about their customers.

Jessica Wojtaszek 3 months ago

Received pizza delivered upside down. Called the restaurant was told they would remake and send it… never happened. Called again was told it would be refunded.. never happened. Tried to call again the next day and was told no manager on site and they could not provide the managers details or have them call me back. Not chasing for an 18$ refund but 18$ spent on a dropped pizza is overpriced in my opinion. AVOID

Treasure Thomas 6 months ago

The worst dominos to ever exist! I am extremely displeased with the service I received. The estimated arrival time was about an hour. Once the tracker showed that the driver Sydney was arriving, it said that they were around the corner for an HOUR and no one who showed up with the food. We waited for 45 minutes and could not reach the call during this time at all. Talked to a manager this morning, he was extremely disrespectful and was not apologetic. Refused a refund because my order was placed through the Dominos website. I advise you all to NEVER order from this location. I hope they close down after this experience and also reading others’ recent experiences.

Sirisha Krishna a year ago

As always, Domino's never disappoints—absolutely delicious every time! 🍕 Quick service, hot and fresh food, and consistent quality. One tip: always check for both store-specific and national coupons in the app before placing your order

A ChitownJ a year ago

I really wanted to try out the Dominos stuff crust pizza with garlic and Parmesan. I ordered for curbside pick up but couldn’t figure that process out. There were several cars parked in front of the restaurant and I didn’t see any one coming out to check for pickups. I ended up just going inside. I received a text message that my pizza was going into the oven and the message specified that it would be ready for pick up in 8-10 mins. I didn’t receive a message when it was actually ready. Pros: The employees were friendly and my pizza was ready when I arrived. The garlic stuff crust portion of the pizza is really good. Cons: it was cold by the time I made it home 5 minutes later. The rest of the pizza outside of the edges was just okay. I really think they should add the garlic Parmesan over the entire crust to make it more flavorful. My son and I just ate the perimeter of the pizza. Also, I paid 20 bucks for a medium pizza that looked kinda small. The pizza would have been 6.99 if I purchased three items but that wasn’t an option because I didn’t want to just buy more food that I wasn’t going to eat. Overall, If you like Dominos I’d say you may want to give this pizza a try. If you are on the fence, I wouldn’t recommend that you go out of your way.