Domino's Pizza Hawaii Corporate offices

Lisa Morris 8 months ago

NO PROFESSIONALISM @ Wahiawa Domino's - HORRIBLE customer service. We walked into Dominos to place an order and waited 30 minutes for a medium pizza. The crew at 6pm 10.09.25 were not working as a TEAM. Went to the register to check the status of my order after 30 minutes waiting. I experienced incivility from a particular person. A transgender person that was VERY RUDE and LOUD , She/He raised its voice saying that we aren't a fast food place. Which I didn't appreciate because she/he didn't even know what the situation was and intruded in the conversation. I never mentioned anything about being a fast food establishment. It became semi violent with threats from this person towards my husband. Yes my husband was upset and yelled back. She/he had no right to raise its fist and yell insults to my husband. Disappointed with this establishment. Reporting this to the main office in Honolulu

Joyce Castillo 2 years ago

After ordering online with the 50% off of any pizza from the Dominos in Wahiawa, I put my order in and pressed the online coupon to finish my order. I used my debit card to finish my transaction, but when it did not show the discount, I proceeded to go to rip-off Wahiawa Dominos. They tried to tell me that I did not submit the coupon which I did. Then the smug punk jerk told me that because I paid with my card, that it was too late to refund me my 50% off. DO NOT ORDER OR GO TO WAHIAWĀ DOMINOS AS THEY DO NOT HONOR THEIR OWN COUPON!!!!!! WORST CUSTOMER EXPERIENCE EVER!!!!!!!!!!!!!!!!!!

Jo D. 3 years ago

I put this review in Facebook, Yelp and the store location. I am not thru with Domino's. I am basically floored at the level of bad customer service that Domino's has displayed. I am one of those people that were affected by your glitch in your system on Nov 9, 2022 which double charged my debit card for an online order. From store level your managers think that this is not their concern; absolutely have no resolution; have no indication as to when you will be credited and just don't care. Then I was given a phone number of the General Mgr, which I left a voice mail, and she never had the decency to even return my phone call. From there I have tried to contact Domino's Corporate Office. Forget about talking to a live person. I initially emailed Domino's Corporate Customer Care email and never received a response. I then used your text "Bot" system. Received one reply on Nov. 14th that I should be receiving a credit within 3 to 5 business days. I tried again on Saturday, Nov 19th to use your "Bot" system again to get some kind of status on my credit. Yet again, no resolution, just received an automated default email that stated "we received your inquiry and this is your case #". Then I tried replying to the gentlemen on Nov. 21st, who initially emailed me on Nov 14th, telling him I did not receive my credit. No reply. Then I left a message on Domino's website that I still have not received my credit on Nov 21st, no reply. All I want is my money back. Nothing more, nothing less. To have to go to such lengths to receive a credit for an error that occurred in your system almost 2 weeks ago is truly unacceptable. Are you kidding me?? I will never order a Domino's product via online, instore, etc. How can you possibly run a nationwide business with such lack of customer service and satisfaction? It is astounding! Should I give you an example of good customer service. Weeks ago, I went thru the drive thru at Panda Express, on Farrington Hwy in Kapolei. They forgot to give me a Chicken roll. I called them. The woman I spoke too could not have been more apologetic and stated I would receive a credit immediately & she would be able to use the debit card that I used initially. The following day I received a call from that same woman who said "I am so sorry, could you possibly give me your card # again because I was unable to retrieve. I am so sorry this has happened and I want to make sure you do receive your credit". I was so pleased with the customer service I asked to speak to the mgr. She turned out to be the mgr and I couldn't have been so satisfied with the way she handled the situation. I received my credit in a day thru my bank. This is customer service. This makes me want to go back to Panda Express time & time again. Unfortunately, Domino's thinks they can actually conduct business with no customer service, no customer satisfaction, and basically steal money from their customers with no recourse. Now, this is Domino's challenge. Can you actually resolve this matter, and prove your business to be a business that actually cares about their customers and their customer satisfaction, to actually give me a credit and apologize for the measures I have had to take. Wednesday will be two weeks since I received the double charge. Take heart Domino's. This will be a domino effect. One dissatisfied customer turns to 10, to 100, and then pretty soon you might want to consider putting customer service/satisfaction on your high priority list or lose significant revenue or worse.